Terms and conditions

ORDER

Orders are made directly from Twice.Discos, Travessa de Stº António 1A, 2655-360, Ericeira, Portugal We will process your order as fast as possible.

PRICES

The prices of our products are indicated in euros, all taxes are included except the costs of processing and shipping (these will be added upon completion of your order).

PAYMENT

All goods and extra costs have to be paid to Twice.Discos before the items can be shipped out (with no exceptions possible). Payment can be made through PayPal or Visa/Mastercard. Payment is only final when we have received the funds on our bank account or PayPal. Final processing of your order will only happen when payment is received.

PRE-ORDER ITEMS

Please note that any orders containing pre-order items won't be shipped until all items are available. If you need other items shipped faster please make a separate order. Remember that release dates are at the mercy of labels, distributors, pressing plants and will often change. We will try to keep you updated if there are delays or reschedules.

SALES CONTRACT

Orders can be made through this site. If you place an order with us this constitutes an offer to conclude a sales contract with Twice.Discos. The sales contract between Twice.Discos and the purchaser is established from the moment the order is concluded on our website and the purchaser receives confirmation.

AVAILABILITY

All goods are sold in the amounts that are available to us. Our stock is updated with every purchase. Should there be a problem on our part we will contact you as soon as possible to try and resolve the problem. Twice.Discos reserves the right to such errors made on our website. If the goods you ordered are no longer available, we will contact you for a refund. All orders containing a pre-order item will be shipped when all items in the order are available. Any items already available at the time of your order will be reserved until all items are available. If you wish to receive the available items sooner, please let us know or order them separately. In case you change your mind and want to get a pre-order item refunded, the refund will be excluding the Paypal fee.

DELIVERY & SHIPMENT

All our records are shipped in sturdy cardboard boxes so they can withstand the abuse of shipment.

All items from the order will be delivered to the address provided by the purchaser. Twice.Discos can not be held responsible for shipping to a wrongly/poorly provided address. Twice.Discos is not responsible for any damage made by the delivery company (in this case you will have to voice a claim with them). Items for shipment to countries outside of Portugal may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is responsible for all these fees and none of these fees can be passed onto Twice.Discos.

ITEM GRADING

The grading of some records may vary as we have most of them available at our physical shop.